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Return Policy
Thank you for choosing Cozy Homebody Haven! We are committed to providing our customers with high-quality products and services. In the unfortunate event that you receive a damaged item from us, we have a return policy to assist you.
Our return policy for damaged items is as follows:
1. You must notify us within 3 days of receiving the damaged item. Please send us an email or message through our customer service channels with a description of the damage and photos if possible.
2. We will assess the damage and determine if a replacement or refund is appropriate.
3. If a replacement is available, we will send it to you as soon as possible. If a replacement is not available, we will issue a refund to your original payment method.
4. We will cover the cost of shipping the damaged item back to us. Please do not return any items until we have confirmed the return and provided you with shipping instructions.
5. The item must be returned to us within 10 days of our confirmation of the return. The item must be in its original packaging and in the same condition as when you received it.
6. Once we receive the returned item, we will process your refund or send your replacement within 5 business days.
Please note that this policy only applies to damaged items. If you change your mind or decide you no longer want the item for any other reason, our standard return policy will apply.
If you have any questions or concerns about our return policy for damaged items, please do not hesitate to contact us. We are always here to help.
Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or color, Cozy Homebody Haven will not be held responsible and will not offer replacements or refunds.
Our return policy for damaged items is as follows:
1. You must notify us within 3 days of receiving the damaged item. Please send us an email or message through our customer service channels with a description of the damage and photos if possible.
2. We will assess the damage and determine if a replacement or refund is appropriate.
3. If a replacement is available, we will send it to you as soon as possible. If a replacement is not available, we will issue a refund to your original payment method.
4. We will cover the cost of shipping the damaged item back to us. Please do not return any items until we have confirmed the return and provided you with shipping instructions.
5. The item must be returned to us within 10 days of our confirmation of the return. The item must be in its original packaging and in the same condition as when you received it.
6. Once we receive the returned item, we will process your refund or send your replacement within 5 business days.
Please note that this policy only applies to damaged items. If you change your mind or decide you no longer want the item for any other reason, our standard return policy will apply.
If you have any questions or concerns about our return policy for damaged items, please do not hesitate to contact us. We are always here to help.
Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or color, Cozy Homebody Haven will not be held responsible and will not offer replacements or refunds.